Know Your Rights
Understanding and protecting your rights when receiving care at home.
At Eleete, we want every client and family to feel safe, informed, and empowered. As someone receiving domiciliary (home) care in the UK, you have clear legal rights, and we are committed to upholding them in full.
Clear & Honest Information
You have the right to be given accurate, easy-to-understand information about your care, including:
- What services are available
- How much they cost and who pays
- Our terms and conditions
- How to end your care agreement
Fair & Respectful Treatment
Care must be delivered with dignity, respect, and without discrimination. Our policies ensure your needs, preferences, and privacy are always central to the care you receive. We follow Care Quality Commission (CQC) standards to make sure your care is safe, effective, and compassionate.
Quality You Can Trust
You're entitled to high-quality care from properly trained staff. We recruit, train, and supervise our carers to meet the standards set by the CQC. You also have a right to see our most recent inspection report — just ask us or visit our CQC profile.
Choice, Control & Independence
You have the right to be involved in every aspect of your care plan. If your care is arranged by your local authority, you also have the right to:
- Request a personal budget
- Opt for direct payments to manage your own care provider
Your Safety, Your Say
If something isn't right, you have the right to:
- Raise concerns or complaints at any time
- Receive a clear and fair response
- Escalate the issue to the Local Government and Social Care Ombudsman if not resolved
Need More Help?
If you'd like to better understand your rights or need help raising a concern, we're always here to listen. You can also contact:
We're Here to Help
If you're unsure about your rights or want to speak to someone about your care, please contact us directly. We're always here to listen and support you.
Contact Us